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Loyalty Solutions

T&H CX > CUSTOMER EXPERIENCE AGENCY > Enablement > Loyalty Solutions

Implement loyalty technology, integrations and partnerships that bring your program strategy to life

Explore loyalty solutions

The Foundation for Scalable Programs

A strong loyalty strategy is only as effective as the technology and partnerships that deliver it. Without the right solutions, even the best-designed programs can fail to launch or struggle to scale.

We help organisations select, implement and optimise loyalty solutions — from platforms and integrations to partnerships and vendor ecosystems. Our focus is on connecting strategy with technology to deliver measurable, sustainable results.

Why It Matters

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Without the right loyalty solutions, organisations often face:

  • Programs that look good on paper but fail in delivery

  • Fragmented technology stacks that don’t integrate with CRM or CX platforms

  • High costs from legacy systems or poor vendor contracts

  • Difficulty scaling programs across markets or customer segments

  • Limited ability to measure loyalty ROI or personalise experiences

The right loyalty solution ensures programs are efficient, scalable and measurable.

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A trusted partner to Australia’s leading customer-obsessed brands

 

What We Deliver

Platform Selection

Support in assessing and choosing loyalty platforms that fit your business.

Systems Integration

Connect loyalty systems with CRM, marketing automation and CX tools.

Partnership Design

Build ecosystems of partners, coalitions and value exchanges.

Vendor & Implementation Support

Manage vendor relationships, contracts and implementation roadmaps.

Our Approach

1. Discover

Assess current loyalty systems, vendors and processes.

2. Design

Define requirements, evaluate options and select solutions.

3. Deliver

Support implementation, integration and optimisation.

Our Difference

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Too often, loyalty programs fail because of poor technology fit or fragmented execution.

We are vendor-agnostic, meaning we recommend the right solution for your needs, not a pre-set system. Our expertise spans loyalty strategy, CX and technology — ensuring solutions are practical, scalable and commercially sustainable.

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The Value You’ll Gain

  • Confidence in selecting the right loyalty platform and partners

  • Integrated systems that provide a single view of customers

  • Scalable frameworks to support growth and expansion

  • Reduced risk and cost through better vendor management

  • Clarity in ROI measurement with data that proves program performance

Types of Engagements

Solution Assessments

Evaluate current loyalty platforms, tools and contracts.

Defined Scope Projects

Full vendor selection, systems integration and implementation support.

Embedded

Ongoing partnership to manage and optimise loyalty technology.

When to Choose This Service

  • You’re launching a new loyalty program and need technology support

  • Current loyalty platforms are outdated, expensive or hard to use

  • Systems aren’t integrated with CRM or marketing automation

  • You want to expand or scale an existing loyalty program

  • Leadership needs confidence in technology ROI before investing

FAQ’S

They are the platforms, integrations and partnerships that power loyalty programs and connect them to CX and business systems.

We are vendor-agnostic. We recommend and support the solutions that best fit your needs.

Typically 8–16 weeks depending on complexity and integrations required.

Yes. We design integrations to ensure CRM, marketing and loyalty platforms work seamlessly together.

We can support vendor selection, negotiation and implementation management.

Related Services

Loyalty strategy & program design

Learn more about Loyalty strategy & program design

CRM optimisation

Learn more about CRM optimisation

Change management

Learn more about Change management

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Tortoise & Hare
Customer Experience Agency

27 - 29 Watt St, Newcastle,
NSW, 2300, Australia
+61 (02) 8667 5310

© 2025 Tortoise & Hare. Tortoise & Hare is a registered trademark and business name of Australian Marketing Initiatives Pty Ltd (ABN 60‍ 169‍ 071‍ 783‍)