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Practical CX Services & Solutions

An end-to-end approach to CX transformation

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Experience

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Activation

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Digital

Creating seamless digital experiences to connect customers and brands.

  • UX/UI design & development
  • Omnichannel campaigns & journeys
  • SEO & content

Powerhouse in CX transformation

We embed CX fundamentals to ensure steady, enduring success at every step of your journey. Combining strategic precision with pragmatic execution to deliver impact fast. This is a considered approach to your end-to-end Customer Experience, crafted to help you win the race.

Backed by agency and client-side expertise across B2B and B2C businesses, our senior team cuts through complexity to create real, measurable change.

 

Collaboration not process. Working side-by-side with you to reach your objective

Defined scope projects

Ideal for organisations with a clear outcome in mind. We deliver projects against agreed milestones and success measures—whether that’s a customer research program, a new loyalty strategy or a product development initiative.

Retainers

Best when you need ongoing expertise and guidance. A retainer provides flexible access to our senior team, embedding us as an extension of yours. We continuously review progress, adapt priorities and provide enablement across strategy, activation and delivery.

Embedded

Perfect when transformation requires deep integration. We operate as a fully functioning member of your team, working side-by-side on the ground. This approach accelerates adoption, builds internal capability and ensures our expertise directly strengthens yours.

A trusted partner to Australia’s leading customer-obsessed brands

 

Start creating lasting customer relationships today

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Tortoise & Hare
Customer Experience Agency

27 - 29 Watt St, Newcastle,
NSW, 2300, Australia
+61 (02) 8667 5310

© 2025 Tortoise & Hare. Tortoise & Hare is a registered trademark and business name of Australian Marketing Initiatives Pty Ltd (ABN 60‍ 169‍ 071‍ 783‍)