Privacy Statement

Tortoise & Hare CX Agency (T&H) is a registered business name of Australian Marketing Initiatives PTY LTD (AM-i).

This Privacy Statement (the ‘Statement’) applies to all AM-i companies, trading entities, websites and our data collection and privacy practices, including but not limited to T&H. AM-i does not and will never sell or share any personal information. We only use your data as authorised in this Statement.

Please read this Statement carefully to understand when you may provide personal information to us and how T&H uses and protects personal information provided. By using this website, you agree to the use of your personal information as described in this Statement. The terms ‘we’, ‘us’, 'T&H' or ‘AM-i’ are each intended as reference to AM-i companies, trading entities or websites, including but not limited to T&H.

T&H respects your privacy and rights to own and control your personal data and decide how it is used. T&H will be clear about the data we collect and why it is collected. Your data is completely protected and will not be sold or shared with any third party.

The Privacy Act 1988 (Cth) (Privacy Act), and the Australian Privacy Principles (APPs) govern the way in which we must manage your personal information. We are committed to complying with the Privacy Act and the APPs, and to ensuring that your privacy is protected. 

This Statement explains the types of information we collect from you and how we will use it. The Statement covers the choices you can make about the data we collect about you and the control you are entitled to have on its usage.



Communication, Marketing and Advertising

We use the data we collect to deliver and personalise our communications with you. Forms of communication may be by telephone, email, direct mail, via social channels or other means of electronic communication to inform you about T&H, our Services, to keep you abreast of industry related content, to invite you to take part in a survey, or to invite you to an event. We also use cookies and similar technologies to provide the most relevant information to you.

Your Communication, Marketing and Advertising Preferences

You have the ability and right to opt out of T&H’s direct communications. 

  • -To opt out of receiving emails, follow “Unsubscribe” options that will be available to you from system-generated emails or by replying with “UNSUBSCRIBE” in the subject line to any direct emails received.
  • -To opt out of receiving phone calls, inform us on the call or email us at
  • -To opt out of receiving direct mail, email us at
  • -Note, it may take up to a fortnight to process any unsubscribe request. 
  • -You can review, edit or delete your personal data by contacting us directly at
  • -T&H will continue to communicate with you for Services you currently receive from us.



We use a variety of methods to personalise our website for you and other users, note preferences, understand how users are using our websites, and help customise our marketing offerings including cookies, tracking pixels, referrers’ IP addresses and how you interact with our website.

Major browsers allow you to control cookies through their settings or preferences options.

We do not collect any personally identifiable data from cookie-derived data without your permission.

T&H may work with third party platform vendors, suppliers or publishers that use cookies and similar technologies to provide more relevant advertising about our Services on our website and across the internet. Your personally identifiable information is never shared as part of this process. 

By visiting and using our website, you agree to the use of cookies and similar technologies for the purposes described in this Statement.



You may wish to share your information with T&H regarding current or future employment opportunities. As part of the recruitment process, we may ask for your permission to hold your personal information. We will retain the information for as long as is reasonable, or for the duration of your application. You have the right to request deletion of your information following the application process.

By submitting your details, you give permission for us to circulate your details for recruitment purposes across T&H and contracted recruitment agencies as necessary.



T&H is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure.

T&H takes reasonable and suitable measures to help protect information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. All personal information is stored on servers in a controlled environment with suitable physical, electronic, managerial, and ethical processes and procedures to safeguard and secure its access. It is worth noting that while we take reasonable precautions to protect personal information we collect from you, no security system is impenetrable.

Personal data collected by T&H will primarily be stored, processed or transferred internally or between relevant parties in Australia, but also in any other country where T&H or its subsidiaries maintain operations.



Retention of Personal Data

Data will be retained via secure storage for as long as necessary or reasonable to provide our Services effectively, or for matters such as complying with legal obligations, resolving disputes, enforcing contractual agreements or recruitment. Retention periods may vary due to the context and nature of the situation.


Links to Other Websites

T&H websites may contain links to websites related to the content available on T&H’s website that is deemed relevant to the user. It is worth noting that once you have clicked on these links (either via text or image hyperlink) to leave a T&H website or search separately for access, that we do not have any control over that destination, its collection methods, data usage, privacy standards or security. For this reason, T&H  is not liable for the protection and use of personal information on websites not wholly or partly owned by T&H.

We advise that you use caution and be familiar with the privacy statement applicable to all websites you visit and/or engage with, via the T&H website or otherwise, to understand how they collect and use personally identifiable information.


Changes to Our Privacy Statement

T&H may modify or update this Statement when necessary following client or customer feedback, changes in our Services or to be in accordance with regulatory needs and/or industry standards. Changes will be noted by the effective date at the end of this document.


Contacting us about this statement or privacy in general

If you have any questions about the use of your personal information, this privacy statement, the practices of or your dealings with this website, please contact us at

Our head office is located at the address below:

27 – 29 Watt Street, Newcastle, NSW, Australia, 2300.


Effective date

This privacy policy is effective and was last updated on 8 April 2022.


Your use of this website constitutes acceptance of our policy.