We're Tortoise & Hare. A Customer Experience (CX) agency collaborating with leading Australian brands that have a shared desire to put their customers first.

Keep pace with your customers

Inspired by the fabled Tortoise & Hare, we understand that rewarding relationships are built on consistent effort over the long term.

It takes a genuine commitment to putting the customer first, and persistence to keep pace with them at every stage of their journey.

Our industry-leading expertise, pragmatism and collaborative approach will help you engage your most valuable asset - your customers.

Our work

Crafting seamless customer experiences

A trusted partner to Australia’s leading customer-obsessed brands


Practical CX solutions that drive
engagement, growth and loyalty



Building customer-led engagement and loyalty strategies to increase lifetime value.

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Brand & Creative

Crafting compelling brands and engaging communications.

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Creating seamless digital experiences to connect customers and brands.


We get business because we've been in business


We get business because we've been in business

We've worked client-side

Nothing can substitute the experience of having spent time in the shoes of a client. We get it.

We're senior specialists

Brands come to us because they need a specialist skill-set and a team that can engage all levels of stakeholders in their business.

We're with you the whole way

Cracking a strategy or concept is often just the tip of the iceberg. We work with you to embed it in your business and deliver it to market.

Start creating lasting customer relationships today