Activation Services

T&H CX > CUSTOMER EXPERIENCE AGENCY > ACTIVATION SERVICES

Bring strategy to life with high-impact initiatives — from brand and loyalty to onboarding and journeys — that engage customers and deliver results

Our difference

Ideas are only powerful when executed with intent. Our difference is a senior team that blends creativity with commercial discipline. We activate strategies in ways that engage customers at the right moments, with initiatives built for measurable impact.

Powerhouse in CX Transformation

We specialise in turning ambition into action. Whether it’s repositioning a brand, launching a loyalty program, or redesigning onboarding, we focus on the initiatives that make the biggest difference fast. Our mix of creativity and rigour ensures execution is not only bold but also pragmatic — programs that deliver impact in the short term while strengthening customer relationships for the future.

Activation Services

We bring strategy to life through targeted, high-impact initiatives. From brand and loyalty to digital journeys and onboarding, we design programs that engage customers at the moments that matter and deliver measurable results.

Activation

Brand positioning & design
Growth strategy
Marketing strategy & performance
Lead management
Onboarding
Loyalty strategy, proposition & program design
Content plan & asset design
UX/UI design
Service design

Collaboration not process. Working side-by-side with you to reach your objective

Defined Scope

Ideal for organisations with a clear outcome in mind. We deliver projects against agreed milestones and success measures—whether that’s a customer research program, a new loyalty strategy or a product development initiative.

Retainers

Best when you need ongoing expertise and guidance. A retainer provides flexible access to our senior team, embedding us as an extension of yours. We continuously review progress, adapt priorities and provide enablement across strategy, activation and delivery.

Embedded

Perfect when transformation requires deep integration. We operate as a fully functioning member of your team, working side-by-side on the ground. This approach accelerates adoption, builds internal capability and ensures our expertise directly strengthens yours.

hipages Tradie Onboarding Journey Design

hipages engaged T&H to optimise their onboarding journey to increase the engagement & and satisfaction of new tradies within their first 3 months of using hipages.

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UX design of analogue to digital product registration listing image

Driving value and engagement through seamless My Ryobi product registration

As part of improving the end-to-end customer experience, Ryobi engaged Tortoise & Hare to look closely at the My Ryobi website and broader CX to consider improvements to mitigate friction and drive engagement across sign-up, registration and ongoing product management.

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Developing a creative campaign to drive recruitment and employee retention

In a competitive recruitment market, Recovre (a division of Marsh Australia & New Zealand) needed to get cut through. Partnering with Tortoise & Hare to refresh their approach, a campaign that captured Recovre's passion for people and rehabilitation was brought to life.

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