Our Work

Crafting exceptional customer experiences since 2014

Business solutions that drive customer value

We partner with Australia's leading customer-first organisations to develop innovative, best-in-class CX solutions.

We lend our expertise to marketing strategy, brand development, digital optimisation and more. Delivering practical solutions that help businesses capitalise on quick wins while also building foundations for the long-term.

Everyday Rewards customer lifecycle strategy
Woolworths (Everyday Rewards)

Driving value across the customer lifecycle with Everyday Rewards

After reviewing the existing customer lifecycle and customer experience, and the underlying commercial value model, a novel and dynamic customer lifecycle framework was developed and implemented across the Woolworths’ Everyday Rewards ecosystem.

Bupa digital campaigns

Bupa's customer retention agency

T&H was Bupa's engagement customer agency for over three years. T&H supported across strategy and planning to execute over 80 omnichannel marketing campaigns.

NRL research insights

Building a generation of loyal rugby league fans with NRL

Tortoise & Hare partnered with the NRL, its stakeholders and its broad participant base to build a customer loyalty and engagement strategy focused on driving future business growth for the game through its grassroots supporter base.

W23 brand assets
W23 (Woolworths Venture Group)

Developing the W23 brand for Woolworths Group

A complete branding development exercise, from concept ideation to brand assets roll out across channels and guideline development to ensure consistent brand execution.

MYER onboarding email suite
MYER one

Strategic thinking and creative development of a customer onboarding journey

Develop a targeted, personalised onboarding experience to; educate new customers on the value of the MYER one program and increase customer activation and average spend.

nib customer experience audit findings

Unlocking customer experience opportunities for nib

An initial customer experience audit of all communications and channels was undertaken to provide a recommended approach and roadmap for further CX optimisation across nib.

Cashrewards persona insights

Developing customer personas through qualitative and quantitative research

Customer personas allow for delivering a more relevant product, marketing and customer experience that matches member expectations and offers more profound business value.

A trusted partner to Australia’s leading customer-obsessed brands


Start creating lasting customer relationships today