Strategic Development

T&H CX > CUSTOMER EXPERIENCE AGENCY > STRATEGY > STRATEGIC DEVELOPMENT

Customer centric strategies focused on driving sustainable business growth

Our difference

Strategic clarity always leads to better customer experience outcomes.

We leverage our years of experience, honed expertise and straightforward methodologies to partner with your organisation. Our goal is to help you deliver meaningful outcomes and unlock your business growth potential through practical, strategic solutions.

Our strategic development methodology

Discover

Gathering the insights needed to clearly define the strategy and vision.

Design

Developing and defining the strategic approach.

Validate

Validating & refining the strategy based on feedback, feasibility and research.

Plan

Defining roadmaps and horizons for implementation.

Build

Building detailed execution requirements.

Execute

Ongoing strategic consultancy and support.

Strategic development & consultative services

A complete offering of customer-focused strategy and consulting services.

Tortoise & Hare CX Agency Strategic Development Icon

Strategic Development

  • Strategic consulting
  • Value proposition development
  • Lifecycle strategy
  • Omnichannel strategy
  • Audience segmentation strategy
  • Customer personas
  • Brand strategy & positioning
  • Digital strategy
  • Campaign strategy & planning
  • Content strategy
  • Voice of customer
Our work

Crafting seamless customer experiences

More case studies
nib customer experience audit findings
nib

Unlocking customer experience opportunities for nib

SEE CASE STUDY
Everyday Rewards omnichannel strategy
Everyday Rewards

Building Everyday Rewards’ omnichannel experience.

SEE CASE STUDY
NRL research insights
NRL

Building a generation of loyal rugby league fans with NRL

SEE CASE STUDY
Cashrewards persona insights
Cashrewards

Developing customer personas through qualitative and quantitative research

SEE CASE STUDY
Everyday Rewards customer lifecycle strategy
Everyday Rewards

Driving value across the customer lifecycle with Everyday Rewards

SEE CASE STUDY

A trusted partner to Australia’s leading customer-obsessed brands

 

Start creating lasting customer relationships today

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Tortoise & Hare
Customer Experience Agency

27 - 29 Watt St, Newcastle,
NSW, 2300, Australia
+61 (02) 8667 5310

© 2022 Tortoise & Hare. Tortoise & Hare is a registered trademark and business name of Australian Marketing Initiatives Pty Ltd (ABN 60‍ 169‍ 071‍ 783‍)