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Practical CX Services & Solutions

Furthering customer growth, engagement and loyalty

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Strategy

Building customer-led engagement and loyalty strategies to increase lifetime value.

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Brand & Creative

Crafting compelling brands and engaging communications.

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Digital

Creating seamless digital experiences to connect customers and brands.

We get business because we've been in business

 

We've worked client-side

Nothing can substitute the experience of having spent time in the shoes of a client. We get it.

We're senior specialists

Brands come to us because they need a specialist skill-set and a team that can engage all levels of stakeholders in their business.

We're with you the whole way

Cracking a strategy or concept is often just the tip of the iceberg. We work with you to embed it in your business and deliver it to market.

...so we build partnerships based on what matters

Customer focused, business minded

We’re data-driven and customer-obsessed. We move at pace with you to meet your business objectives.

Realistic, practical solutions

We’re pragmatic and believe in delivering actionable solutions. Blue sky is great, but we will help you realistically get there.

Collaboration, not process

We consider ourselves an extension of you. We cut out unnecessary agency processes. To be blunt, we get it done and make you look good.

Our work

Crafting seamless customer experiences

More case studies
Cashrewards persona insights
Cashrewards

Developing customer personas through qualitative and quantitative research

SEE CASE STUDY
MYER onboarding email suite
MYER one

Strategic thinking and creative development of a customer onboarding journey

SEE CASE STUDY
Cashrewards SEO content examples
Cashrewards

Growing Cashrewards’ member base with SEO

SEE CASE STUDY
NRL research insights
NRL

Building a generation of loyal rugby league fans with NRL

SEE CASE STUDY
W23 brand assets
W23

Developing the W23 brand for Woolworths Group

SEE CASE STUDY
Bupa digital campaigns
Bupa

Bupa's customer retention agency

SEE CASE STUDY
Everyday Rewards customer lifecycle strategy
Everyday Rewards

Driving value across the customer lifecycle with Everyday Rewards

SEE CASE STUDY
nib customer experience audit findings
nib

Unlocking customer experience opportunities for nib

SEE CASE STUDY

A trusted partner to Australia’s leading customer-obsessed brands

 
Making the most of customer moments that matter listing image
Analysis & Opinion

Making the most of customer moments that matter

Understanding the hundreds of moments where your brand interacts with your customers is key to developing an approach for a consistent customer experience.

READ INSIGHT
Unlocking your test-and-learn potential starts with your culture listing image
Analysis & Opinion

Unlocking your test-and-learn potential starts with your culture

Developing a test-and-learn approach is critical to understand and validate the unique relationship between you and your customer.

READ INSIGHT
Lifecycle marketing foundations listing image
Analysis & Opinion

Lifecycle marketing foundations

Lifecycle marketing is a way to engage with customers based on who they are and how they behave in the context of how they interact with a business.

READ INSIGHT

Start creating lasting customer relationships today

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Tortoise & Hare
Customer Experience Agency

27 - 29 Watt St, Newcastle,
NSW, 2300, Australia
+61 (02) 8667 5310

© 2022 Tortoise & Hare. Tortoise & Hare is a registered trademark and business name of Australian Marketing Initiatives Pty Ltd (ABN 60‍ 169‍ 071‍ 783‍)