Brand & Creative

T&H CX > CUSTOMER EXPERIENCE > BRAND & CREATIVE

Crafting compelling brands and engaging communications

Our difference

Beautiful designs are one thing, but we craft compelling brands that can be functionally applied across channels, whilst ensuring conversion is kept at the forefront of every action with our direct response design.

Our brand & creative methodology

Discover

Gathering the insights needed to define the brand strategy and build the creative concept clearly.

Design

Creating the brand identity and concept.

Validate

Validating & refining the brand design based on customer testing.

Plan

Developing the marketing and engagement plans to launch the brand or concept.

Build

Building the brand assets and creative campaigns for launch.

Execute

Launching brand and creative, and providing ongoing support.

Our brand & creative services

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Brand development & design

Bringing purpose-led, customer focused brands to life.

  • Brand strategy & positioning
  • Customer personas
  • Brand identity & design
  • Brand guidelines & tone of voice
  • Brand & NPS tracking
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Concept development

Crafting engaging creative concepts based on customer insights.

  • Campaign strategy & planning
  • Creative concept development
  • Creative design
  • Campaign development
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Direct response design

Driving engagement and measurable action from comms and creative.

  • Customer experience design
  • Graphic design
  • Copywriting
  • User testing
  • Digital design
Our work

Crafting seamless customer experiences

More case studies
W23 brand assets
W23

Developing the W23 brand for Woolworths Group

SEE CASE STUDY
Volleyball NSW rebrand
Volleyball NSW

Volleyball NSW rebrand, marketing and comms overhaul

SEE CASE STUDY
Cashrewards persona insights
Cashrewards

Developing customer personas through qualitative and quantitative research

SEE CASE STUDY

A trusted partner to Australia’s leading customer-obsessed brands

 

Start creating lasting customer relationships today

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Tortoise & Hare
Customer Experience Agency

27 - 29 Watt St, Newcastle,
NSW, 2300, Australia
+61 (02) 8667 5310

© 2022 Tortoise & Hare. Tortoise & Hare is a registered trademark and business name of Australian Marketing Initiatives Pty Ltd (ABN 60‍ 169‍ 071‍ 783‍)