Loyalty

T&H CX > CUSTOMER EXPERIENCE AGENCY > STRATEGY > LOYALTY

Loyalty programs, tactics and strategies to engage valuable customers for life

Our difference

Building customer loyalty is more than just a rewards program - it's a way of doing business.

Our experience with leading Australian loyalty programs places us at the forefront of brand loyalty. We draw on this expertise to help drive loyalty-focused outcomes for your organisation.

Our loyalty methodology

Discover

Gathering the insights needed to define your loyalty strategy and vision clearly.

Design

Defining your strategy and creating a market-leading program, based on loyalty best practice.

Validate

Validating and refining the program based on key metrics and customer feedback.

Plan

Developing roadmaps and horizons for implementation.

Build

Executing the program across the business and launching to customers.

Execute

Providing ongoing support, maintenance and optimisation of the program.

Loyalty solutions services

Market-leading loyalty expertise, insight-driven strategic application and pragmatic program development.

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Loyalty Solutions

  • Strategic consulting
  • Industry analysis
  • Proposition design
  • Program design
  • Qualitative & quantitative research
  • Launch marketing & engagement plan
  • Brand development & design
  • Team enablement
  • Implementation support
Our work

Crafting seamless customer experiences

A trusted partner to Australia’s leading customer-obsessed brands

 

Start creating lasting customer relationships today