Customer experience audits & research services
In-depth discovery-based work to map the 'current state', get into the customer mindset and prioritise strategic opportunities.
Audits & Research
- Customer Experience (CX) Audit
- Comms & strategy audit
- Customer journey mapping
- Qualitative & quantitative research
- Industry analysis
- Brand & NPS tracking
nib
Unlocking customer experience opportunities for nib
Everyday Rewards
Building Everyday Rewards’ omnichannel experience.
NRL
Building a generation of loyal rugby league fans with NRL
Cashrewards
Developing customer personas through qualitative and quantitative research
Everyday Rewards
Driving value across the customer lifecycle with Everyday Rewards
A trusted partner to Australia’s leading customer-obsessed brands
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T&H Insights & Predictions
Unlocking customer value - part two
Do you know who your most valuable customers are?
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T&H Insights & Predictions
Unlocking customer value - part one
Understanding what customers really want and how they perceive value.
Analysis & Opinion
Making the most of customer moments that matter
Understanding the hundreds of moments where your brand interacts with your customers is key to developing an approach for a consistent customer experience.
