Audits & Research

T&H CX > CUSTOMER EXPERIENCE AGENCY > STRATEGY > AUDITS & RESEARCH

Building a foundation of insights and data to drive business planning and strategic development

Our difference

We provide an objective, independent and detailed view on your existing CX and marketing strategy, combined with market research that steps into the shoes of the customer.

We are committed to gathering insights that construct a true picture of your business at every point of the customer journey, so you can make meaningful business decisions at every touchpoint.

Customer experience audits & research services

In-depth discovery-based work to map the 'current state', get into the customer mindset and prioritise strategic opportunities.

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Audits & Research

  • Comms & strategy audit
  • Customer journey mapping
  • Qualitative & quantitative research
  • Industry analysis
  • Brand & NPS tracking
Our work

Crafting seamless customer experiences

A trusted partner to Australia’s leading customer-obsessed brands

 

Start creating lasting customer relationships today