We are on the hunt for a UI Designer to join our team of highly skilled CX marketing, digital and loyalty specialists. This role is ideally based in Newcastle, and you will be designing digital interfaces, experiences and products for some of Australia's biggest and most customer-centric brands.
Specifically, you'll be working full-time to:
• Meet with our clients to understand and work through their requirements.
• Create design systems, pattern libraries and brand guidelines.
• Deliver large-scale web/product transformations to smaller-scale sites, campaign development, rollout, and digital asset creation.
• Develop the strategic blueprint for projects creating IA plans, sitemaps, wireframes, mock-ups, graphic prototypes, and more
• Assist in UX bodies of work; client UX analysis, competitor/industry UX analysis, product roadmap reviews, CX strategy development, user research and persona development, experience and journey mapping.
• Stay up to date with the latest in UX/UI/Digital design, continually improving this knowledge and engaging the broader team with your expertise.
We collaborate with leading Australian brands with a shared desire to put their customers first.
We believe that loyal relationships are built on consistent effort over the long term. This takes a genuine commitment to follow in a customer’s footsteps and persistence to keep pace with them at every stage of their journey.
For this reason, we’ve assembled a team of CX and loyalty experts who are passionate about helping our clients leverage their most valuable asset – their customers.
We’re proud to do things differently
• We are customer-focused and business-minded.
• We offer industry-leading expertise with agency and client-side experience.
• We provide a holistic service offering from strategy through to execution.
Join us and help further the craft of customer relationships.
• You’re a UI designer or digital designer with extensive (senior level) experience in web, mobile, app and asset design
• You can develop creative that drives user behaviour to meet customer and business objectives.
• You have a deep understanding of human-centred design and strong analytical abilities.
• You're meticulous and see the value of delivering on the last 1%.
• You're productive, efficient and have strong time management skills.
• You take great pride in your strong work ethic.
• You're ready to problem solve and self-educate but know how and when to utilise others' strengths.
• You have a strategic mindset and are always considering the customer and business objectives
• You're a team player, able to persuade, inspire and build trust.
• You understand that your role is to be the client's voice internally and the agency externally.
• You're active and invested in improving the way we work.
• 7+ years of relevant industry experience designing websites, experiences, applications, products, and services that balance user needs, business objectives and technological constraints.
• Tertiary education in design or relevant work experience.
• Strong understanding of content management systems and common software and tools like Figma, InVision Studio, Adobe XD, Sketch, Balsamiq/Proto.io, Adobe Creative Suite etc.
• Confidence in partnering with product and development teams to build designs
• Experience and understanding of user-centred design methodologies, accessibility principles and user research techniques
• A strong portfolio showcasing your best work
• Experience in brand development is advantageous but not essential.
We work collaboratively to help push our collective understanding and deliver a better-finished product. And because we enjoy working together.
We all enjoy the career fulfilment that comes from doing interesting work for big brands, but at the end of the day, we’re family people who like swimming at the beach, good food and refreshments.
By working at the forefront of customer experience we’re constantly breaking new ground and challenging the status quo.
We're a senior team and are comfortable managing our own time, workload and deliverables.
We have a flat, respectful structure. We build the best team and reporting line for each project we take on.